Frequently Asked Questions

You have 30 days to return your package free of charge and receive a full refund. After these 30 days, it will no longer be possible to reimburse you for the product.

To return your package, go to the Returns Policy page.

You have 30 days after your date of purchase to return your parcel free of charge and receive a refund. For more information, you can read our complete return policy. 

After these 30 days, the product is reimbursed only if the poor condition of the frame is due to a manufacturing defect. Please refer to our Warranty Policy.

 

You have up to 30 days after receipt of your purchase to return your items to us. Refunds will be considered for unworn items returned in their original packaging. The refund will be effective after receipt of the product. After these 30 days, the warranty policy applies.

Follow the procedure to return your package:

• For packages delivered in France: you will find in your package, your return voucher to make your return
• For packages delivered outside France: you will also find in your package, your return slip to make your return. You will need to contact Fedex customer service in your country to schedule the collection of the package: https://www.fedex.com/en-us/customer-support/contact-us.html
• You then have to stick this label on your return package before sending it
• For more information, you can read our returns policy

To contact our customer service:

France and Europe:

• By telephone +33 (0) 1 46 85 28 24
• By email web@vuarnet.com
• On the vuarnet.com website in the contact section

You have thirty (30) days from the date of receipt of the products to return the products to us. Refunds will be considered for unused items returned in their original packaging. Refunds will be effective upon receipt of the product. If thirty (30) days have passed since receipt of the product, the warranty policy applies under certain conditions.