Frequently Asked Questions
Can I get a full refund if I'm not satisfied with my purchase?

You have 30 days to return your package and receive a refund. After these 30 days, it will no longer be possible to reimburse you for the product.
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You have 30 days to return your package and receive a refund. After these 30 days, it will no longer be possible to reimburse you for the product.

To return your package, go to the Returns Policy page.
My glasses arrived in poor condition. What should I do?

You have 30 days after your date of purchase to return your parcel free of charge and receive a refund. For more information...

You have 30 days after your date of purchase to return your parcel free of charge and receive a refund. For more information, you can read our complete return policy or go to the Return Portal

After these 30 days, the product is reimbursed only if the poor condition of the frame is due to a manufacturing defect. Please refer to our Warranty Policy.

 
How to return a product?

You have up to 30 days from receipt of your purchase to return your items to us. Refunds will be considered for unworn items returned in their original packaging. Refunds wil...

You have up to 30 days from receipt of your purchase to return your items to us. Refunds will be considered for unworn items returned in their original packaging. Refunds will be made upon receipt of the product. After these 30 days, the guarantee policy will apply.

How to return your parcel:

To return one or more products, go to the Returns Portal

You will be asked to enter your order number and the e-mail address associated with the order. You will then be able to select the items to be returned and instantly generate your returns label.

To contact our customer service:

- France and Europe:

        ◦ By telephone +33 (0) 1 46 85 28 24 Monday to Friday 9am to 5pm.

        ◦ By email web@vuarnet.com

        ◦ On the vuarnet.com website in the contact section
    What is your returns policy?

    You have thirty (30) days from the date of receipt of the products to return the products to us. Refunds will be considered for unused items returned in their original packaging...

    You have thirty (30) days from the date of receipt of the products to return the products to us. Refunds will be considered for unused items returned in their original packaging. Refunds will be effective upon receipt of the product. If thirty (30) days have passed since receipt of the product, the warranty policy applies under certain conditions.