Frequently Asked Questions
How do I change my password?

You can change your password in the “My account” area of the website. Log into your account, click “Change my details”, then ma...

You can change your password in the “My account” area of the website. Log into your account, click “Change my details”, then make any changes you require.
I forgot my password. What should I do?

Click the “Forgot your password?” link in the account login page to recover your password. You will receive an email inviting y...

Click the “Forgot your password?” link in the account login page to recover your password. You will receive an email inviting you to reset your password.
Why can I not log into my account?

There are many reasons why you might not be able to log in. Please 

contact our team of advisers for help.
I cannot create an account. What should I do?

Contact our team of advisers to help you create your account. 

Go to the Contact Page of our website.
Do I have to create an account if I want to place an order?

You do not have to create an account to place an order. You can place an order as a guest. However, we recommend that you creat...

You do not have to create an account to place an order. You can place an order as a guest. However, we recommend that you create an account for your convenience, since it allows you to track your orders online, access return forms, etc.