Frequently Asked Questions
How to contact your customer service?

To contact our customer service:

I've broken off my glasses. What should I do?

  • If the breakage is due to a manufacturing defect, you can return your frame within the warranty period (2 years).
  • If the breakage is due to mishandling of the ...

    • If the breakage is due to a manufacturing defect, you can return your frame within the warranty period (2 years).
    • If the breakage is due to mishandling of the frame by the customer, the warranty will be void and you will not be entitled to a refund.

    To find out more, go to the Warranty Policy page.

Is my warranty still valid if I no longer have my proof of purchase ?

Pour bénéficier du service de garantie, il vous faut oblig...

Pour bénéficier du service de garantie, il vous faut obligatoirement la facture d’achat.
How can I claim the warranty?
You can benefit from the warranty thanks to your purchase invoice, within 2 years.
How long are my glasses guaranteed?

Vuarnet warrants its sunglasses against manufacturing defects for a period of two years from the date the goods are invoiced to you. Defects in use are not covered by the warran...

Vuarnet warrants its sunglasses against manufacturing defects for a period of two years from the date the goods are invoiced to you. Defects in use are not covered by the warranty. To find out more, visit our Warranty Policy page.