Frequently Asked Questions
How long will delivery take ?

We try ou...

We try our best to make sure each order goes out in a timely matter. For sale days and holidays, please allow extra processing time.

We deliver worldwide with the exception of Russia and Canada.
Customers in America are kindly directed to visit us.vuarnet.com to place their orders.

    How long will delivery take ?

    Delivery times depend on the place of delivery and the mode of transport chosen.

    In France, you can choose between Colissimo and DHL standard or Express.
    With these ca...

    Delivery times depend on the place of delivery and the mode of transport chosen.

    In France, you can choose between Colissimo and DHL standard or Express.
    With these carriers, delivery will be made between 2 and 4 working days.

    In other countries, delivery takes between 2 and 8 working days.
    What are the shipping costs ?

    If you are in mainland France, delivery by Colissimo is free.
    Outside France, delivery is handled by DHL. For European Union countries, standard delivery is €5 and express de...

    If you are in mainland France, delivery by Colissimo is free.
    Outside France, delivery is handled by DHL. For European Union countries, standard delivery is €5 and express delivery is €9.90 and free if your basket reaches a minimum value of €250.
    Outside the EU, delivery costs are $9.90 and $5 from $290.
    Is my gift card exchangeable / refundable?
    Your gift card is not exchangeable or refundable, even partially for any reason (including theft, loss, damage or expiration).
    Can my gift cards be combined?

    If you buy several gift cards, they cannot be combined for the same purchase. You can only enter one gift card code at a time.<...

    If you buy several gift cards, they cannot be combined for the same purchase. You can only enter one gift card code at a time.

    Gift cards cannot be combined with promotional codes and cannot be reimbursed in cash.
    Is my gift card valid in store?

    Your gift card ordered on the vuarnet.com website is only valid on the vuarnet.com website. This is an E-gift card and no physi...

    Your gift card ordered on the vuarnet.com website is only valid on the vuarnet.com website. This is an E-gift card and no physical card will be mailed out.
    Does my gift card have an expiration date?
    Your gift card ordered on vuarnet.com can be used for 1 year from the date of purchase.
    Are the directives of the General Data Protection Regulations applied on this site?

    The vuarnet.com website is managed by the company Sporoptic Pouilloux SA, which is committed to protecting your privacy in compliance with legal requirements, including the Gene...

    The vuarnet.com website is managed by the company Sporoptic Pouilloux SA, which is committed to protecting your privacy in compliance with legal requirements, including the General Data Protection Regulation that has come into force since May 25, 2018 in the member states of the European Union. We invite you to consult our privacy policy section.
    What is Vuarnet’s privacy policy?
    You can find information on the use and storage of your personal data in our privacy policy.
    How do I change my password?

    You can change your password in the “My account” area of the website. Log into your account, click “Change my details”, then ma...

    You can change your password in the “My account” area of the website. Log into your account, click “Change my details”, then make any changes you require.
    I forgot my password. What should I do?

    Click the “Forgot your password?” link in the account login page to recover your password. You will receive an email inviting y...

    Click the “Forgot your password?” link in the account login page to recover your password. You will receive an email inviting you to reset your password.
    Why can I not log into my account?

    There are many reasons why you might not be able to log in. Please 

    contact our team of advisers for help.
    I cannot create an account. What should I do?

    Contact our team of advisers to help you create your account. 

    Go to the Contact Page of our website.
    Do I have to create an account if I want to place an order?

    You do not have to create an account to place an order. You can place an order as a guest. However, we recommend that you creat...

    You do not have to create an account to place an order. You can place an order as a guest. However, we recommend that you create an account for your convenience, since it allows you to track your orders online, access return forms, etc.
    How can i cancel my order and get a refund?

    You cannot cancel your order once confirmed. However, you have a 30-day cooling-off period to return the products and get a refun...

    You cannot cancel your order once confirmed. However, you have a 30-day cooling-off period to return the products and get a refund. For more information, visit our Returns Policy page.
    When will I receive my invoice?
    A paper invoice will be included in the parcel.
    Why has my payment been rejected?

    Whenever you make an online payment, an authorization request is sent to your bank. In most cases, the bank authorizes the paym...

    Whenever you make an online payment, an authorization request is sent to your bank. In most cases, the bank authorizes the payment. However, it may refuse in some circumstances, such as unusual card usage or when the payment would exceed a spending cap. Whenever a card is rejected, the payment will also be rejected. You should always contact your bank to find out why authorization was not given. In a small number of cases, a payment may be rejected due to problems with the authorization server.
    When will the money be debited from my account?

    The money will be debited from your account when you pay for your order. This may be instant, or the money may be taken at a la...

    The money will be debited from your account when you pay for your order. This may be instant, or the money may be taken at a later date (depending on your card provider).
    How can I pay for my purchase?
    You can pay for your basket by credit card: on the CB, VISA, MASTERCARD MAESTRO and AMERICAN EXPRESS networks or by Paypal.
    Is your online payment system secure?

    Most e-commerce websites use the “Secure Hypertext Transfer Protocol” (or HTTPS). You should therefore check, when paying on a ...

    Most e-commerce websites use the “Secure Hypertext Transfer Protocol” (or HTTPS). You should therefore check, when paying on a website, that the HTTPS link is used.
    What happens if an item ordered is unavailable?

    If an item is unavailable after the order has been placed, the Customer will be informed by e-mail. This e-mail will inform the Customer of the date ...

    If an item is unavailable after the order has been placed, the Customer will be informed by e-mail. This e-mail will inform the Customer of the date of availability of the item, if applicable. The unavailability of one or more items does not affect the rest of the order. If the article is definitively unavailable or if the Customer does not wish to wait for the date of availability of the article, the price corresponding to this article will be reimbursed within 14 days of the date of payment by the Customer.
    How can I change my delivery address during the order process?
    You can modify your order as long as it has not been validated. In your basket, you can add or delete one or more items. You cannot modify the content of an order that has been validated.
    How can I track my order?

    Once your order has been dispatched from our warehouse, an e-mail will be sent to you indicating the Colissimo tracking number or the DHL number. You will then be able to check ...

    Once your order has been dispatched from our warehouse, an e-mail will be sent to you indicating the Colissimo tracking number or the DHL number. You will then be able to check the progress of your order at any time.
    You can also go to the following page to Track my parcel
    By entering your order number and your email address, you will be able to track the progress of your parcel.
    Can I amend or cancel an order once I have placed it?

    You cannot amend or cancel an order once it has been confirmed. However, you can return your parcel free of charge and receive a refund within 30 days after your date of...

    You cannot amend or cancel an order once it has been confirmed. However, you can return your parcel free of charge and receive a refund within 30 days after your date of purchase.

    For more information, visit our Returns Policy page.
    The glasses I would like are no longer in stock, when will I be notified of their availability?
    If you wish to purchase a product that is out of stock on the site, click on the "Email alert" button. Enter your email address to be notified of the availability of the product you have selected.
    How to contact your customer service?

    To contact our customer service:

    I've broken off my glasses. What should I do?

    • If the breakage is due to a manufacturing defect, you can return your frame within the warranty period (2 years).
    • If the breakage is due to mishandling of the ...

      • If the breakage is due to a manufacturing defect, you can return your frame within the warranty period (2 years).
      • If the breakage is due to mishandling of the frame by the customer, the warranty will be void and you will not be entitled to a refund.

      To find out more, go to the Warranty Policy page.

    Is my warranty still valid if I no longer have my proof of purchase ?

    Pour bénéficier du service de garantie, il vous faut oblig...

    Pour bénéficier du service de garantie, il vous faut obligatoirement la facture d’achat.
    How can I claim the warranty?
    You can benefit from the warranty thanks to your purchase invoice, within 2 years.
    How long are my glasses guaranteed?

    Vuarnet warrants its sunglasses against manufacturing defects for a period of two years from the date the goods are invoiced to you. Defects in use are not covered by the warran...

    Vuarnet warrants its sunglasses against manufacturing defects for a period of two years from the date the goods are invoiced to you. Defects in use are not covered by the warranty. To find out more, visit our Warranty Policy page.
    Can I get a full refund if I'm not satisfied with my purchase?

    You have 30 days to return your package and receive a refund. After these 30 days, it will no longer be possible to reimburse you for the product.
    More

    You have 30 days to return your package and receive a refund. After these 30 days, it will no longer be possible to reimburse you for the product.

    To return your package, go to the Returns Policy page.
    My glasses arrived in poor condition. What should I do?

    You have 30 days after your date of purchase to return your parcel free of charge and receive a refund. For more information...

    You have 30 days after your date of purchase to return your parcel free of charge and receive a refund. For more information, you can read our complete return policy or go to the Return Portal

    After these 30 days, the product is reimbursed only if the poor condition of the frame is due to a manufacturing defect. Please refer to our Warranty Policy.

     
    How to return a product?

    You have up to 30 days from receipt of your purchase to return your items to us. Refunds will be considered for unworn items returned in their original packaging. Refunds wil...

    You have up to 30 days from receipt of your purchase to return your items to us. Refunds will be considered for unworn items returned in their original packaging. Refunds will be made upon receipt of the product. After these 30 days, the guarantee policy will apply.

    How to return your parcel:

    To return one or more products, go to the Returns Portal

    You will be asked to enter your order number and the e-mail address associated with the order. You will then be able to select the items to be returned and instantly generate your returns label.

    To contact our customer service:

    - France and Europe:

            ◦ By telephone +33 (0) 1 46 85 28 24 Monday to Friday 9am to 5pm.

            ◦ By email web@vuarnet.com

            ◦ On the vuarnet.com website in the contact section
      What is your returns policy?

      You have thirty (30) days from the date of receipt of the products to return the products to us. Refunds will be considered for unused items returned in their original packaging...

      You have thirty (30) days from the date of receipt of the products to return the products to us. Refunds will be considered for unused items returned in their original packaging. Refunds will be effective upon receipt of the product. If thirty (30) days have passed since receipt of the product, the warranty policy applies under certain conditions.
      What countries do you deliver to ?
      We deliver worldwide with the exception of Russia and Canada.
      For delivery to the United States, please visit us.vuarnet.com
      How do I care for my glasses?

      We recommend you keep them in the original case when not in use. Vuarnet mineral lenses are scratch-resistant, but not scratch-proof. Keeping your glasses loose in your bag w...

      We recommend you keep them in the original case when not in use. Vuarnet mineral lenses are scratch-resistant, but not scratch-proof. Keeping your glasses loose in your bag with items such as keys or nail files risks damaging them over time. Not only are scratches unsightly, but they also seriously affect your visual comfort.

      When you take your glasses off, do so with both hands. In this way you protect the frame hinges.

      When you put your glasses down, fold them up and put them with the arms in contact with the surface. Avoid putting your sunglasses face-down on the lenses, there's no better way to damage them.

      Once back from the beach, simply rinse them under tepid water to remove sand and salt traces.
      Is there a specific product for cleaning my glasses?

      To clean your glasses at home, use a mild liquid soap. To rinse them, pass under cold or lukewarm water. Avoid using hot water at all costs. Dirty or abrasive cloths should a...

      To clean your glasses at home, use a mild liquid soap. To rinse them, pass under cold or lukewarm water. Avoid using hot water at all costs. Dirty or abrasive cloths should also be avoided as they may modify the lens characteristics.

      You may also choose a glass cleaning spray, which you can easily find at your local optician. In this case, wipe them with the chamois cloth usually supplied with the original case. If you have lost it, use a very fine, soft fabric to wipe them.

      In some cases where you do not manage to clean your glasses properly as indicated above, you may wish to see your optician. Most opticians possess ultrasound equipment for cleaning glasses. It is suggested to let them soak in an ultrasound water bath: this will remove any impurities stuck to the frames. Most of the time, this service is provided free of charge by your optician.

      This may be done every 2 months for complete cleaning.
      Where can I get my glasses adjusted to my size after delivery?

      A qualif...

      A qualified optician can make adjustments to your frame for a fee.
      Do you offer corrective sun lenses?

      Most of VUARNET collection is available in single vision and progressive corrective lenses, and is adaptable to the vast majority of our mo...

      Most of VUARNET collection is available in single vision and progressive corrective lenses, and is adaptable to the vast majority of our models. VUARNET corrective lenses are all made of mineral glass lenses.

      It is not possible to order corrective lenses on the website. If you would like to order glasses with corrective lenses, please visit a Vuarnet optician to have them made to your specifications. To find your nearest Vuarnet optician, visit the Store Locator on vuarnet.com.
      What are the advantages of the different techniques applied to Vuarnet lenses?

      The two-tone Vuarnet mirror glass: our signature since 1957. The two-tone mirror filters t...

      The two-tone Vuarnet mirror glass: our signature since 1957. The two-tone mirror filters the light in the upper and lower part of the lens more efficiently, and therefore you have maximum protection against glare and reflections.

      The Vuarnet mirror flash lens: Other than the aesthetic aspect, the mirror flash lens reflects and filters light more efficiently. It guarantees you maximum comfort in very bright conditions.

      Vuarnet polarized lenses: bring optimum color definition and greater eye comfort against glare from reflections. All of our frames equipped with polarized mineral glass always carry the symbol “P”: Grey Polar, Blue Polar, Blue Polarlynx and Brown Polar are available.

      Discover more about Vuarnet mineral glass lenses.

      Discover more about Lynx™ Technology.
      What advantages are offered by mineral glass?

      Vuarnet mineral glass guarantees the HIGHEST protection, the HIGHEST clarity, the HIGHEST durability, and is 100% recyclable....

      Vuarnet mineral glass guarantees the HIGHEST protection, the HIGHEST clarity, the HIGHEST durability, and is 100% recyclable.

      For further information, please visit our website page “Why choose Vuarnet lenses?" on vuarnet.com.
      How do my Vuarnet sunglasses protect my eyes?

      Thanks to the mineral glass and specific Vuarnet treatment, your Vuarnet sunglasses protect your eyes in the following ways : AGAINST UV AND BLUE LIGHT More

      Thanks to the mineral glass and specific Vuarnet treatment, your Vuarnet sunglasses protect your eyes in the following ways :

      AGAINST UV AND BLUE LIGHT

      • Vuarnet lenses filter 100% of UV (UVA, UVB, UVC) and as much as 99% of blue light, one of the most dangerous in the visible light spectrum.

      AGAINST GLARE AND REFLECTIONS

      • Our brand signature and exclusive bi-shaded mirror treatment guarantees maximum protection against glare and reflections.

      AGAINST UNWANTED REFLECTIONS and INFRA-RED

        • Vuarnet lenses are the only ones in the world designed to absorb up to 94% of infra-red rays protecting your eyes from heat and dry eye.
        • The lenses also b
      • The lenses also feature an anti-reflection treatment inside of the lens, eliminating all unwanted reflections.

      For further information, please visit our website page “Why choose Vuarnet lenses?" on vuarnet.com
      What test do you do to check product quality?

      We perform detailed and complete testing procedures on both lenses and frames.
      More

      We perform detailed and complete testing procedures on both lenses and frames.

      Three tests are performed on the lens during the manufacturing process:

      • Inspection of the polished glass quality; individual check of the glass polishing.
      • Shock resistance measurement by ball-test; a ball weighing 16 grams is dropped from a height of 1.27 m onto the lens to test its shock resistance.
      • Inspection of treated lenses, under specific lighting conditions to ensure that the glass has no scratches/imperfections.


      Each frame is individually checked before the product is packaged.
      How do I know that my Vuarnets are authentic?

      Each authentic frame is delivered in its own case complete with the Vuarnet certificate of authenticity and each lens is engrav...

      Each authentic frame is delivered in its own case complete with the Vuarnet certificate of authenticity and each lens is engraved with the "V on ski"  symbol, signature of the brand.
      How do I choose the right size sunglasses for me?

      On each product leaflet, we indicate the temple width (distance between your temples) and the frame size (S for Small, M for Me...

      On each product leaflet, we indicate the temple width (distance between your temples) and the frame size (S for Small, M for Medium or L for Large) in order to help you select the pair of sunglasses most suited for your face.

      To figure out the temple width of your face, use a ruler to measure the distance between the two horizontal screws of the arms on your current glasses. (If you have a fine/angular/large round, we recommend the size small/medium/large).

      Size Small refers to a temporal distance of 5-5.2 inches (131-135 mm). Great for small and medium sized faces with square or oval shape

      Size Medium to 5.1-5.3 inches (136-140 mm). Great for small and medium sized faces with square or oval shape

      Size Large to 5.3-5.7 inches (141-146 mm). Great for large sized faces with round, square or oval shapes

      Size Extra-Large to 5.8 inches and more (+ 147 mm). Great for large sized faces with round, square or oval shapes