As indicated in our General Conditions of Sale, we offer our customers a right of withdrawal greater than the applicable legal period. You have thirty (30) days from receipt of the product(s) to return the products. The right of withdrawal does not apply to products purchased in stores, only to those purchased on vuarnet.com.

 

RETURN TERMS AND CONDITIONS

You have thirty (30) days from the date of receipt of the products to return the products to us. Refunds will be considered for unused items returned in their original packaging. Refunds will be effective upon receipt of the product. If thirty (30) days have passed since receipt of the product, the warranty policy applies under certain conditions (see below).

RETURN PROCEDURE

For orders delivered in France : For all orders delivered in France, returns are free.

You will be prompted to enter your order number and the email address associated with the order. You can then select the items to return and instantly generate your return label.
Go to the Order Returns Portal

Please contact our customer service for any assistance regarding returns: web@vuarnet.com

If you decide to return the Product to us on your own, the return costs will remain your responsibility.

For orders delivered outside France:
For all orders delivered to the following countries, returns are free.

You will be prompted to enter your order number and the email address associated with the order. You can then select the items to return and instantly generate your return label.

Germany Lithuania
Austria Luxembourg
Belgium Malta
Cyprus Netherlands
Spain Portugal
Estonia Slovakia
Finland Slovenia
Greece Croatia
Ireland Switzerland
Italy United Kingdom
Latvia

For all orders delivered to a country not included in the list above, an amount of €20 will be deducted from your refund.

Go to the International Order Returns Portal

CUSTOMS

Important: Customs duties paid when placing the order are considered non-refundable by Vuarnet. You will need to contact your local customs agency to obtain a refund of customs duties and fees.

Vuarnet cannot be held responsible for the loss, theft or damage to a package.

Please contact our customer service for any assistance regarding returns: web@vuarnet.com

If you decide to return the Product to us on your own, the return costs will remain your responsibility.

REFUNDS

Refunds will only be considered for unused products without damage or dirty, returned in their original packaging.

Products worn, damaged, soiled, scratched or having suffered any other damage resulting from handling other than those necessary for proper functioning of the products, or returned without their included accessories and instructions for use will not be refunded.

Product returns will be processed by our customer service department to ensure that all conditions outlined in the T&Cs are met.

Subject to the above, in the event that the Customer exercises his/her right of withdrawal under the above conditions, all sums paid to SPO, including delivery charges, will be refunded to the original payment method, as soon as possible and no later than fourteen (14) days from the date on which SPO received all the products to be returned, or upon proof of shipment of the products (if proof of shipment of the products is provided prior to receipt of the products).

As specified above, the cost of returning the products is at our expense:

• If you use the prepaid label provided in your order’s original package;
• If you decide to return the product by your own means, the return costs will remain at your expense.

TO CONTACT OUR CUSTOMER SERVICE:

You may contact our customer service department with any questions regarding our return policy: France and Europe :

By phone +33 8 05 98 02 00

By email web@vuarnet.com Online at vuarnet.com in contact section