Frequently Asked Questions
What happens if an item ordered is unavailable?

If an item is unavailable after the order has been placed, the Customer will be informed by e-mail. This e-mail will inform the Customer of the date ...

If an item is unavailable after the order has been placed, the Customer will be informed by e-mail. This e-mail will inform the Customer of the date of availability of the item, if applicable. The unavailability of one or more items does not affect the rest of the order. If the article is definitively unavailable or if the Customer does not wish to wait for the date of availability of the article, the price corresponding to this article will be reimbursed within 14 days of the date of payment by the Customer.
How can I change my delivery address during the order process?
You can modify your order as long as it has not been validated. In your basket, you can add or delete one or more items. You cannot modify the content of an order that has been validated.
How can I track my order?

Once your order has been dispatched from our warehouse, an e-mail will be sent to you indicating the Colissimo tracking number or the DHL number. You will then be able to check ...

Once your order has been dispatched from our warehouse, an e-mail will be sent to you indicating the Colissimo tracking number or the DHL number. You will then be able to check the progress of your order at any time.
You can also go to the following page to Track my parcel
By entering your order number and your email address, you will be able to track the progress of your parcel.
Can I amend or cancel an order once I have placed it?

You cannot amend or cancel an order once it has been confirmed. However, you can return your parcel free of charge and receive a refund within 30 days after your date of...

You cannot amend or cancel an order once it has been confirmed. However, you can return your parcel free of charge and receive a refund within 30 days after your date of purchase.

For more information, visit our Returns Policy page.
The glasses I would like are no longer in stock, when will I be notified of their availability?
If you wish to purchase a product that is out of stock on the site, click on the "Email alert" button. Enter your email address to be notified of the availability of the product you have selected.