How to return a product?
You have up to 30 days after receipt of your purchase to return your items to us. Refunds will be considered for unworn items returned in their original packaging. The refund will be effective after receipt of the product. After these 30 days, the warranty policy applies.
Follow the procedure to return your package:
- For packages delivered in France: you will find in your package, your return voucher to make your return
- For packages delivered outside France: you will also find in your package, your return slip to make your return. You will need to contact Fedex customer service in your country to schedule the collection of the package: https://www.fedex.com/en-us/customer-support/contact-us.html
- You then have to stick this label on your return package before sending it
- For more information, you can read our returns policy
To contact our customer service:
France and Europe:
- By telephone +33 (0) 1 46 85 28 24
- By email web@vuarnet.com
- On the vuarnet.com website in the contact section
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